Your opinion counts

At Biofotuna, we are always looking to improve our service and ensure it meets the evolving needs of our customers.

Please complete this short questionnaire and let us know if we hit the mark or tell us how we can improve.

Customer Feedback Questionnaire

Company

Name

Location / Division

Key performance areas

Responsiveness

Excellent	Good	Satisfactory	Poor
ExcellentBuy from us again Excellent	GoodBuy from us again Good	SatisfactoryBuy from us again Satisfactory	PoorBuy from us again Poor

Consider time to respond to new requests and understanding of your requirements

Delivery

Excellent	Good	Satisfactory	Poor
ExcellentBuy from us again Excellent	GoodBuy from us again Good	SatisfactoryBuy from us again Satisfactory	PoorBuy from us again Poor

Consider the timeliness, quality, technical input and final reporting

Customer Experience

Excellent	Good	Satisfactory	Poor
ExcellentBuy from us again Excellent	GoodBuy from us again Good	SatisfactoryBuy from us again Satisfactory	PoorBuy from us again Poor

Consider onboarding, project management and quality and frequency of communication

Working with Biofortuna

or 10 comments

How easy do you find it working with Biofortuna? (1 being extremely difficult, 10 being incredibly easy)

1	2	3	4	5	6	7	8	9	10
1Responsiveness 1	2Responsiveness 2	3Responsiveness 3	4Responsiveness 4	5Responsiveness 5	6Responsiveness 6	7Responsiveness 7	8Responsiveness 8	9Responsiveness 9	10Responsiveness 10

How likely are you to recommend Biofortuna to others? (1 being not at all, 10 being highly likely)

1	2	3	4	5	6	7	8	9	10
1Responsiveness 1	2Responsiveness 2	3Responsiveness 3	4Responsiveness 4	5Responsiveness 5	6Responsiveness 6	7Responsiveness 7	8Responsiveness 8	9Responsiveness 9	10Responsiveness 10

Additional comments

Please answer the questions below, providing as much information as possible to support future improvements to our service

What is the most important thing you look for when working with a CDMO?

In the past 12 months, has the service provided improved, remained the same or declined?

What improvements can we make to enhance the Customer experience?

What new technologies or services are you excited by, and would like to see offered by Biofortuna?

Has an individual demonstrated exceptional service beyond your expectations, and if so, how did they do this?

Do you have any other comments or suggestions for improvement that have not all ready been captured?

Would you be happy for us to use your feedback anonymously on our website?

Biofortuna is a contract development and manufacturing organisation providing cell line testing QC, custom assay development, contract manufacturing and controlled environment storage services.

Operating from state-of-the art, humidity-controlled facilities, and benefiting from ISO 17025 and ISO 13485 accreditation and FDA registration, we have a proven track record in the development and large-scale manufacture of PCR and LAMP molecular assays and Immunoassays.

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Contact us

+44 151 334 0182

info@biofortuna.com

Biofortuna Limited, 2 Tenth Avenue, Deeside Industrial Park, Deeside. CH5 2UA