Meet the team

Meet

Eleanor Culverhouse

Eleanor joined our Customer Services team in November 2022.

Here she discusses her role, why she joined Biofortuna and what motivated her to pursue a career in Customer Services and science.

Meet

Eleanor Culverhouse

Eleanor joined our Customer Services team in November 2022.

Here she discusses her role, why she joined Biofortuna and what motivated her to pursue a career in Customer Services and science.

Please describe your role in Customer Services 

In Customer Services I look after and oversee the day-to-day interactions with our customers, whether that be over the phone or via email. I help by answering any queries they may have and assist them with anything else. I also handle customer reports and ensure that all personal data are handled correctly. Most of my time is spent looking after our NorthGene™ DNA Relationship Testing and Sexual Health customers.

 

Why did you decide to work in Customer Services?

I decided to work in Customer Services as I have always been a people person and I also have a background in teaching. I felt that my people skills and my love for helping people would be the perfect attributes for pursuing a career in which I can help people. At Biofortuna we are really making a difference and I really like that about my job.

 

Why did you decide to join Biofortuna?

I chose Biofortuna for the next stage of my career as I have come from a science background and have always loved to learn about new and interesting subjects. I have a degree in Archaeology which already enabled me to have a basic understanding of DNA testing but now at Biofortuna I have the possibility of learning even more about DNA while also being able to feel like I am making a difference.

What does a typical day look like for you in Customer Services?

My typical day consists of handling most of the customer facing side of the NorthGene™ business. I am responsible for registering cases and issuing customer reports as well as answering the phones and dealing with general enquiries.

 

What do you like most about your job?

I love working with people and I especially love working with the Biofortuna team, everyone is so supportive of each other. Our job can be difficult at times, but we have a great team togetherness, enabling us to help our customers with anything they may need. I have mentioned it before, but I also really love that we are making a real difference to our customers’ lives and that no day is ever the same.

 

What do you like to do away from work?

Outside of work I love to spend time with my family, we often go out hiking or we go to visit Chester Zoo.

JOIN THE TEAM

We are a growing company committed to establishing ourselves as one of the world’s leading contract assay developers and manufacturers.

As a direct result of that growth, we are always on the lookout to expand our team with the brightest talent.

Click here to visit our careers page and view our latest opportunities.

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